Shipping policy

**Please read thoroughly!!** Our current processing time is 7-10 business day + shipping time. Please be aware of shipping delays due to the carrier & understand this is not our fault & out of our control -ESPECIALLY IF YOU ARE SHOPPING DURING THE HOLIDAY SEASON. If you have any questions or concerns, please email us at horrorhavenstudios.cs@gmail.com will will be happy to assist with any questions.

CANCELATIONS - YOU HAVE 24 HOURS TO CANCEL AND RECIEVE A REFUND! IF YOU CANCEL AFTER 24 HOURS YOU WILL RECEIVE STORE CREDIT TO USE AT A LATER TIME!

**If an order tracks as delivered but is not received, please contact the shipping carrier directly. Once an order leaves our possession it is in the hands of the shipping carrier and out of our control. Please make sure you are shipping to a secure location to prevent lost or stolen packages. Horror Haven Studios is not responsible and will not reship or refund orders that track as delivered.**